GoCharlie Fair Usage Policy

GoCharlie.ai Fair Usage Policy

Last Update: October 28, 2022

As part of our ongoing effort to ensure the responsible use of AI, we have decided to implement a fair usage policy as of September 1, 2022.

What is a Fair Usage Policy?

A Fair Usage Policy or FUP is practiced by several Generative AI companies worldwide, allowing companies to restrict or throttle usage on unlimited plans to prevent misuse or excessive use of generations provided.

A FUP is a cap that dictates the amount of content generated by a customer that is allowed for a specific period. If exceeded, the customer’s generations would automatically get lowered or a wait time will be implemented before another generation is allowed.

Why a Fair Usage Policy?

A FUP helps us prevent abuse, an overload on our servers, and ensure all our users can get the best possible experience on our platform. 

Usage throttles deter abuse by automated/robotic behavior and account sharing, neither of which is allowed on our platform. 

Additionally, usage throttles ensure that all our services can run fast for all our users without overloading our servers. 

Lastly, throttles also help produce higher-quality outputs since fast continuous generations can negatively impact our AI engines’ output quality.

Minute and Hourly Throttles

Although we do not limit words per month on the paid fetch plan or an unlimited lifetime deal, we throttle usage on a minute or hourly basis.

It’s hard to share a precise number, as it depends on the AI feature. On average, 8 generations are allowed per minute of most features, 150 short-form text generations per hour, 10 blog generations per hour, and 300 image generations per hour. At peak usage times, we may modify any feature’s number of allowed generations per hour to prevent a slowdown of generation time – although we can’t guarantee that slowdowns will not occur when there is heavy usage by many users.

Regular customers will rarely face these throttles – as we expect nominal usage to include generating, reviewing, and editing the outputs.